Terms of Service

These Terms of Service apply to your use of the Nestly Cleaning website and the cleaning services we provide in Waterloo, Cedar Falls, and the surrounding Black Hawk County area. By booking with us, you agree to these terms.

Our Services

Nestly Cleaning is a locally owned, service-area cleaning business. We offer recurring, deep, move-in and move-out, Airbnb and rental, post-construction, commercial, estate, and hoarding cleaning. We come to your home or business; we do not operate a walk-in location.

Booking and Scheduling

You can book online through our scheduling system or by calling or texting us. When you book, you will receive a confirmation. We do our best to send the same cleaner each visit and to arrive within your scheduled window.

Pricing and Payment

Prices depend on the size and condition of your home and the service you choose. Your price is shown when you book online. Payment is made by card and is processed securely through our scheduling partner, BookingKoala. No cash is needed.

Cancellations and Rescheduling

Plans change, and rescheduling is easy. We ask for at least 24 hours notice if you need to cancel so our cleaners can plan their day. Cancellations inside 24 hours, or a visit where we cannot get into the home at the scheduled time, are subject to a $25 fee to cover the time reserved for your clean. Same-day cleanings are available when we have openings.

Access to Your Home

You do not need to be home during your cleaning. You can leave a key, a garage code, or a lockbox. Every cleaner is background-checked and fully insured, so you can feel comfortable giving us access.

Our Satisfaction Guarantee

If something was missed, let us know within 24 hours and we will come back and re-clean the area at no charge. Your satisfaction is what we are after.

Insurance and Liability

Nestly Cleaning is fully insured. In the rare event of damage caused by our team, contact us promptly so we can make it right. Our liability is limited to the cost of the service provided, except where the law says otherwise.

Your Responsibilities

Please secure cash, jewelry, and other valuables before your cleaning, and let us know about any pets, hazards, or areas you would like us to avoid.

Text Messaging (SMS) Terms

1. Nestly Cleaning sends service-related text messages to customers who opt in through our online booking form at www.nestlycleaning.com/booking or verbally by phone.
2. Messages include quote request responses, appointment confirmations and reminders, cleaner arrival notifications, service updates, invoices, payment notifications, and responses to customer inquiries. Consent is not a condition of purchase.
3. Message frequency varies based on your bookings and requests.
4. Message and data rates may apply.
5. Text STOP to cancel at any time. You will receive one message confirming you are unsubscribed, and no further messages will be sent. Text START to rejoin.
6. Text HELP for help, or contact us at hello@nestlycleaning.com or 319-486-4727.
7. Carriers are not liable for delayed or undelivered messages.
8. See our Privacy Policy at www.nestlycleaning.com/privacy-policy. We do not share your mobile number or text message consent with third parties or affiliates for marketing purposes.

Changes to These Terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed.

Contact Us

Questions about these terms? Reach us at hello@nestlycleaning.com or 319-486-4727.